Warranty Covers
Thank you for choosing Specto Motors. As part of our commitment to delivering quality and value, we are proud to offer our exclusive Specto Motors Warranty—designed to protect your vehicle, save you time, and give you peace of mind.
Unlike third-party warranty providers, we handle everything in-house. This means:
⦁ Simplified Claims: Work directly with us, not a faceless corporation.
⦁ Flexible Packages: Choose the coverage that works for you, from essential protection to comprehensive plans.
⦁ No Hidden Fees: Transparent coverage limits and no surprises.
At Specto Motors, we take pride in our reputation for quality cars and excellent customer service. Our warranty reflects that same commitment, ensuring you can drive with confidence, knowing that we've got you covered.
Whether you’re buying your first car or upgrading to something new, the Specto Motors Warranty is here to protect your investment and make owning your car a worry-free experience.
Why Choose Us?
⦁ Tailored coverage for every car we sell.
⦁ Transparent terms that work for you.
⦁ Direct support from the dealership you trust.
We look forward to serving you and ensuring that every journey you take in your new car is a smooth one.
Contents
Thank you for trusting Specto Motors.
SECTION A: INFORMATION ABOUT YOUR WARRANTY 1
SECTION B: DEFINITIONS 6
SECTION C: COVERAGE DETAILS 10
SECTION D: EXCLUSIONS 14
SECTION E: CLAIMS PROCESS 18
SECTION F: CUSTOMER RESPONSIBILITIES 22
SECTION G: COOLING-OFF AND CANCELLATION POLICY 25
SECTION H: LEGAL AND GENERAL CONDITIONS 28
SECTION I: SUMMARY AND KEY POINTS 32
At Specto Motors, we pride ourselves on delivering vehicles of exceptional quality, supported by a commitment to transparency and customer satisfaction. We understand that buying a vehicle is a significant investment, and we aim to provide peace of mind through our comprehensive 3-month Bronze Warranty, ensuring your vehicle performs at the highest standards during the initial months of ownership.
This warranty has been meticulously designed by industry experts to provide reliable coverage for essential vehicle components. While no warranty can cover every scenario, we have outlined clear terms, coverage details, and exclusions in this document to ensure fairness and transparency. We encourage you to review these sections carefully to understand the warranty’s scope.
At Specto Motors, we prioritise fairness and flexibility, handling every claim with care and efficiency. For those seeking extended protection, we offer the option to extend the Bronze Warranty or upgrade to a higher level of coverage with our Silver or Gold packages. Our team will provide guidance on these options, ensuring continuous support for your vehicle if desired.
Please take the time to review this document thoroughly. Within, you will find essential details on what is covered, exclusions, your responsibilities as a vehicle owner, and our streamlined claims process. By adhering to the outlined maintenance guidelines, you’ll help ensure your vehicle remains eligible for coverage.
Thank you for choosing Specto Motors. Our team is always available to assist you, ensuring a smooth and worry-free ownership experience.
Revised Important Notice
Please keep a record of your warranty reference number to streamline any inquiries or claims. This warranty is valid for a fixed 3-month period from the date of purchase. Customers may choose to:
⦁ Extend the warranty for up to 12 months.
⦁ Upgrade to a higher coverage package (Silver or Gold) for enhanced protection.
⦁ Both extend and upgrade after the 3-month period ends.
Specto Motors will follow up with you via email before the warranty expires to provide details about these options and ensure continuous support for your vehicle.
A.1. Provider Details
Your warranty is provided by Specto Motors, located at First Central 200, 6th Floor, 2 Lakeside Drive, NW10 7FQ, London.
For any inquiries or claims, please contact us at:
Phone: 07424 351391
02081465005
Email: info@spectomotors.com
Website: https://spectomotors.com
A.2. The Purpose of Your Warranty
The Specto Motors Warranty safeguards against the cost of repairs for your vehicle's specific mechanical and electrical components. By reducing the financial burden of unforeseen breakdowns, our warranty helps you maintain the reliability of your vehicle.
Key benefits include:
⦁ Protection for critical components such as the gearbox and engine (Bronze).
⦁ Optional upgrades for additional coverage, including drivetrain, suspension, and selected electrical systems (Silver and Gold).
⦁ Flexibility to extend warranty terms up to 12 months to suit your needs.
⦁ A fair cost-sharing model where repair costs are shared between Specto Motors (70%) and the customer (30%), up to a maximum of £1,000 per repair.
This warranty ensures that you are supported while promoting fair usage and responsibility.
A.3. Warranty Coverage Overview
Your Specto Motors Warranty is available in three distinct packages, each tailored to meet different needs:
⦁ Bronze Package (Complimentary): Covers essential components like the gearbox and engine for a period of 3 months/3,000 miles, whichever comes first.
⦁ Silver Package: Includes everything in the Bronze Package plus limited coverage for drivetrain and suspension components. Available for 6 months/5,000 miles, whichever comes first.
⦁ Gold Package: Comprehensive protection including the braking system and selected electrical components. Available for up to 12 months/10,000 miles, whichever comes first.
You can upgrade or extend your coverage at the time of purchase or before the expiration of your existing warranty. Details of the coverage limits and conditions are outlined in [Section C].
A.4. Warranty Start Date and Duration
⦁ Every vehicle purchased from Specto Motors includes the Bronze Warranty, which covers the engine and gearbox for a period of 3 months at no additional cost.
⦁ Optional Upgrades: Customers may choose to extend the warranty for up to 12 months or upgrade to Silver or Gold packages for enhanced benefits.
A.5. Customer Responsibilities
For your warranty to remain valid, you are responsible for ensuring that your vehicle is maintained in good working condition. This includes:
⦁ Adherence to Manufacturer Guidelines
⦁ Servicing your vehicle in accordance with the manufacturer’s recommendations.
⦁ Using a VAT-registered repairer for all servicing and maintenance.
⦁ Keeping accurate records of servicing and repairs, including invoices and stamped service books.
⦁ Prompt Reporting of Issues
⦁ Reporting any breakdowns or suspected faults to Specto Motors within 48 hours.
⦁ Stopping the use of the vehicle if driving may worsen the condition or cause further damage.
⦁ Compliance with Mileage and Duration Limits
⦁ Ensuring that the mileage on your vehicle does not exceed the limits associated with your warranty package [see Section C].
⦁ You may choose to upgrade the warranty to a higher-level package (e.g., from Bronze to Silver or Gold) or extend the existing warranty duration (e.g., from 3 months to 6 or 12 months).
⦁ Upgrades or extensions must be requested before the current warranty expires.
⦁ Vehicles must meet the mileage and condition requirements to qualify.
⦁ Additional charges apply for upgrades and extensions based on the selected package.
Failure to comply with these responsibilities may result in the invalidation of your warranty.
A.6. Key Features and Advantages of Specto Motors Warranty
Specto Motors Warranty stands out for its customer-focused approach and fair policies:
⦁ Comprehensive Coverage
From essential components in the Bronze Package to advanced systems in Gold, we provide a range of coverage options tailored to your needs.
⦁ Shared Responsibility
Our 70/30 cost-sharing model allows you to access reliable repairs without bearing the full financial burden. Repairs are capped at £1,000 per claim, ensuring predictability.
⦁ Fair and Transparent Terms
All warranty terms, exclusions, and conditions are clearly outlined in this document to provide full transparency.
⦁ Flexibility to Customise
Upgrade or extend your warranty at any point before the expiration of your current package.
⦁ Professional Support
Our dedicated team is here to assist you with any questions or claims, ensuring a seamless and efficient process.
A.7. Important Notice
Before proceeding, please note the following important points:
⦁ This warranty is not transferable to another vehicle or owner.
⦁ Specto Motors must authorise repairs before work begins.
⦁ Claims will not be approved for pre-existing issues, wear and tear, or routine maintenance.
⦁ Additional costs such as towing, recovery, or diagnostics are only covered if pre-approved and directly related to a valid claim.
Section B
The following terms and phrases are used throughout this document. For clarity and consistency, their meanings are defined below. All terms written in bold are defined as follows:
B.1. Additions
Specific components or benefits are not included in the standard Bronze Package but are covered under the optional Silver or Gold Packages, as detailed in the Coverage Section of this document. Additions may include components such as the drivetrain or selected electrical systems.
B.2. Breakdown
A sudden and unforeseen mechanical or electrical failure of a covered component that results in the inability of the vehicle to operate as intended. A breakdown does not include issues arising from wear and tear, routine maintenance, or pre-existing faults.
B.3. Bronze package
The complimentary warranty package provided with each vehicle sold by Specto Motors. It covers the gearbox and engine for a period of three months, up to 3,000 miles whichever comes first.
B.4. Consequential Failure
Failures of a covered part caused directly by the failure of a non-covered part are excluded from this warranty unless otherwise stated and pre-approved by Specto Motors.
B.5. Customer Responsibility
The obligations of the customer to ensure the warranty remains valid, including but not limited to:
⦁ Maintaining the vehicle as per the manufacturer’s recommended servicing schedule.
⦁ Using a VAT-registered repairer for all servicing and repairs.
⦁ Reporting faults within 48 hours of occurrence.
B.6. Drivetrain
Mechanical components involved in transferring power from the engine to the wheels, including but not limited to driveshafts, prop shafts, differentials, and CV joints. Drivetrain components are covered under the Silver and Gold Packages only.
B.7. Engine
The internal combustion engine or hybrid motor system, including major internal components such as the cylinder head, pistons, crankshaft, camshaft, connecting rods, oil pump, and timing chain. Ancillary components such as fuel injectors or turbochargers are excluded unless explicitly stated.
B.8. Exclusions
Items, parts, or circumstances not covered under this warranty, as detailed in [Section D]. Exclusions may include wear and tear items, routine maintenance, damage caused by negligence, and any pre-existing faults.
B.9. Geographical Limits
The warranty coverage is valid only within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Coverage does not extend to vehicles operated or repaired outside of these regions.
B.10. Gold Package
The premium warranty option offered by Specto Motors, covering additional systems such as the braking system and selected electrical components. This package is available for up to 12 months/10,000 miles whichever comes first.
B.11. Mileage Limit
The maximum allowable distance a vehicle can travel while remaining under warranty coverage. The warranty will expire once either the mileage limit or the time period (whichever occurs first) has been reached. Mileage limits are as follows:
⦁ 3-Months Warranty: 3,000 miles or 3 months, whichever comes first.
⦁ 6-Months Warranty: 5,000 miles or 6 months, whichever comes first.
⦁ 12-Months Warranty: 10,000 miles or 12 months, whichever comes first.
Important Note:
⦁ Exceeding the mileage limit automatically terminates the warranty, even if the time period has not yet elapsed.
⦁ Claims for components showing failure caused by wear and tear resulting from excessive mileage will not be accepted.
B.12. Pre-Approval
The mandatory process by which the customer must obtain authorisation from Specto Motors before proceeding with any repair. Repairs initiated without pre-approval will not be reimbursed under the terms of this warranty.
B.13. Repair Costs
The total cost of repairing a covered component, including parts and labour. Under this warranty, repair costs are shared as follows:
⦁ Specto Motors covers 70% of the approved repair cost.
⦁ The customer is responsible for 30% of the approved repair cost.
⦁ A single repair limit of £1,000 applies.
B.14. Repair Limit
The maximum amount Specto Motors will contribute towards the repair of a single covered breakdown. For all packages, the repair limit is £1,000, inclusive of VAT.
B.15. Repairer
A VAT-registered motor vehicle repair business located within the geographical limits. All repairs must be carried out by a repairer authorised by Specto Motors under the warranty terms.
B.16. Service Items
Routine maintenance items and consumables, including but not limited to oil, filters, spark plugs, and fluids. These items are excluded from warranty coverage unless directly required as part of an approved repair.
B.17. Silver Package
The mid-level warranty option offered by Specto Motors, covering additional components such as drivetrain and limited suspension parts.
B.18. Warranty Period
The duration for which the warranty is active. The warranty period begins on the warranty start date and continues for the length of time specified in the customer’s selected package (e.g., 3, 6, or 12 months).
B.19. Worn-Out Parts
Parts that have reached the end of their serviceable life due to normal usage and are excluded from coverage under this warranty. Examples include brake pads, tires, and clutch components.
B.20. Your Warranty
The warranty provided by Specto Motors under the terms and conditions outlined in this document, tailored to the customer’s package selection (Bronze, Silver, or Gold).
B.21. Service History
A record of maintenance performed on the vehicle in accordance with the manufacturer’s recommendations, including regular oil changes, fluid replacements, and inspections. An incomplete or missing service history may affect claim eligibility.
B.22. Warranty Schedule
The document provided to the customer, detailing specific terms and conditions of the warranty, including vehicle details and coverage start and end dates.
Section C
This section explains the coverage included under each Specto Motors warranty package: Bronze, Silver, and Gold. It details the components, financial limits, and any relevant conditions to ensure clarity for customers.
C.1. General Overview of Warranty Coverage
The Specto Motors Warranty provides coverage for sudden and unforeseen mechanical or electrical failures of covered components listed below. Coverage varies based on the warranty package selected and the desired Warranty duration (3 months, 6 months, 12 months):
⦁ Bronze Package: Complimentary standard coverage (Engine and Gearbox only).
⦁ Silver Package: Includes Bronze coverage plus Drivetrain and limited Suspension components.
⦁ Gold Package: Includes Bronze and Silver coverage plus Braking System and selected Electrical components.
C.2. Bronze Package
(Complementary)
Components Covered:
The Bronze Package is included with every vehicle sold by Specto Motors at no additional cost. It The Bronze Package covers only the essential components: the Engine and Gearbox.
⦁ Engine
Covers the following internal components:
⦁ Pistons and piston rings.
⦁ Crankshaft and crank bearings.
⦁ Cylinder head and gaskets.
⦁ Camshaft and camshaft bearings.
⦁ Timing chain, guides, and sprockets.
⦁ Valves, valve springs, and valve guides.
⦁ Oil pump.
Example:
If the timing chain fails suddenly due to a mechanical defect, it will be covered. However, damage caused by a lack of oil or overdue maintenance is excluded.
⦁ Gearbox
Covers the following internal components:
⦁ Gear sets.
⦁ Shafts.
⦁ Bearings.
⦁ Synchromesh hubs.
Example:
If a gear shaft fails internally due to a manufacturing defect, it will be covered. However, clutch assemblies and external linkages are excluded.
C.3. Silver Package
(Enhanced Coverage)
The Silver Package includes everything in the Bronze Package plus the following additional coverage:
Components Covered:
⦁ Drivetrain
Covers components transferring power from the engine to the wheels:
⦁ Driveshafts.
⦁ Prop shafts.
⦁ Constant velocity (CV) joints.
⦁ Differentials.
Example:
If a CV joint fails and causes abnormal noises while turning, it will be covered. However, failure due to torn CV boots or excessive wear is excluded.
⦁ Suspension (Limited)
Covers the following suspension components:
⦁ Coil springs.
⦁ Shock absorbers.
Example:
A shock absorber failure due to a sudden defect is covered. Damage caused by external impact or wear and tear is excluded.
C.4. Gold Package
(Comprehensive Coverage)
The Gold Package offers the most extensive protection and includes everything in the Bronze and Silver Packages plus additional braking and electrical system coverage.
Components Covered:
⦁ Braking System
Covers the following components:
⦁ Brake master cylinder.
⦁ Brake callipers.
⦁ Brake servo.
Example:
If the brake master cylinder fails and causes a loss of braking power, it will be covered. However, brake pads, discs, and fluids are excluded.
⦁ Electrical System
Covers the following major electrical components:
⦁ Starter motor.
⦁ Alternator.
⦁ Crankshaft position sensor.
⦁ Camshaft position sensor.
Example:
If the alternator fails to charge the battery due to an internal electrical fault, it will be covered. However, fuses, wiring harnesses, and battery replacements are excluded.
C.5. Coverage Limits
The following financial and duration limits apply to all packages:
Package
Duration Options
Mileage Limit
Repair Cost limit
Bronze 3, 6, or 12 months ⦁ 3,000 miles per 3 months
⦁ 5,000 miles per 6 months
⦁ 10,000 miles per 12 months £1,000 per claim
Silver 3, 6, or 12 months ⦁ 3,000 miles per 3 months
⦁ 5,000 miles per 6 months
⦁ 10,000 miles per 12 months £1,000 per claim
Gold 3, 6, or 12 months ⦁ 3,000 miles per 3 months
⦁ 5,000 miles per 6 months
⦁ 10,000 miles per 12 months £1,000 per claim
C.6. Key Notes on Coverage
⦁ Flexible Duration: Customers may select a warranty period of 3, 6, or 12 months for any package (Bronze, Silver, or Gold).
⦁ Financial Contribution: For all approved repairs, Specto Motors will cover 70% of the repair cost, up to £1,000 per claim. The remaining 30% is the customer's responsibility.
⦁ No Wear and Tear: This warranty covers sudden and unforeseen failures only. Normal wear and tear, routine maintenance, and consumables are excluded.
C.7. Pre-Approval Requirement
Repairs must be pre-approved by Specto Motors before any work begins. For details on how to report an issue and obtain approval, see Section E.
Section D
This section outlines the specific components, circumstances, and customer actions that are not covered under any Specto Motors warranty package. Customers must review and understand these exclusions, as they form part of the warranty agreement.
D.1. General Exclusions
The following situations are excluded from warranty coverage and will not qualify for a claim under any circumstances:
⦁ Wear and Tear
⦁ Failures caused by components reaching the end of their normal service life, including but not limited to:
⦁ Brake pads, brake discs, and clutch components.
⦁ Tires, wheel bearings, and suspension bushes.
⦁ Timing belts, auxiliary belts, and chains that are worn or not replaced as the manufacturer recommends.
⦁ Routine Maintenance
⦁ Routine service items and consumables, including but not limited to:
⦁ Oil, filters, fluids, spark plugs, wiper blades, and air conditioning re-gassing.
⦁ Battery replacements and fuses.
⦁ General servicing, tuning, or adjustments to maintain the vehicle.
⦁ Pre-Existing Faults
⦁ Any faults or defects that existed prior to the warranty start date or were present at the time of vehicle purchase.
⦁ Damage Caused by External Factors
⦁ Accidents, collisions, fire, theft, vandalism, flooding, or natural disasters.
⦁ Damage resulting from improper towing, external impact, or road debris.
⦁ Modifications and Aftermarket Parts
⦁ Repairs required as a result of non-standard alterations, including:
⦁ Aftermarket modifications to the engine, suspension, or electrical systems.
⦁ Use of performance-enhancing parts or tuning devices.
⦁ Neglect and Improper Use
⦁ Damage caused by customer neglect, misuse, or failure to maintain the vehicle, including:
⦁ Continued use of the vehicle after a fault has been identified.
⦁ Overloading the vehicle beyond its specified capacity.
⦁ Using the vehicle for competitive events (e.g., racing, off-road driving).
⦁ Failure to adhere to recommended service intervals as outlined in [Section F].
D.2. Component Exclusions
The following components are not covered under any warranty package (Bronze, Silver, or Gold):
⦁ Bodywork and Paint:
⦁ Scratches, dents, corrosion, or damage to body panels and paintwork.
⦁ Glass and Mirrors:
⦁ Windscreens, windows, rear-view mirrors, and side mirrors.
⦁ Damage caused by stones, cracks, or accidental impact.
⦁ Interior and Trim:
⦁ Seats, upholstery, carpets, and internal trims.
⦁ Dashboard instruments, knobs, switches, and cosmetic items.
⦁ Audio and Multimedia Systems:
⦁ Radio, speakers, infotainment screens, and navigation systems.
⦁ Air Conditioning and Cooling Systems:
⦁ Air conditioning compressors, condensers, and re-gassing unless required as part of an approved repair.
⦁ Exhaust and Emissions:
⦁ Exhaust systems, catalytic converters, and Diesel Particulate Filters (DPF).
⦁ Any emissions-related repairs or failure to meet emission test standards.
⦁ Electrical Items Not Included in Gold:
⦁ Batteries, wiring harnesses, sensors, switches, or bulbs.
D.3. Customer-Related Exclusions
The following customer actions or inactions will invalidate warranty coverage:
⦁ Unauthorised Repairs:
⦁ Any repairs carried out without obtaining pre-approval from Specto Motors.
⦁ Failure to Report Issues Promptly:
⦁ Customers must report faults within 48 hours of identification. Continued use of the vehicle after a fault is identified will void the claim.
⦁ Failure to Follow Servicing Requirements:
⦁ Failure to maintain the vehicle in accordance with the manufacturer’s recommended servicing schedule.
⦁ Lack of proof of servicing (e.g., VAT-stamped invoices or service records) will result in the claim being denied.
⦁ Incorrect Fuel or Lubricants:
⦁ Damage caused by using the wrong fuel, oil, or fluids in the vehicle.
⦁ Fraudulent Claims:
⦁ Any attempt to make a false or fraudulent claim will result in immediate termination of the warranty and possible legal action.
D.4. Example Scenarios of Exclusions
To ensure clarity, the following are examples of excluded claims:
⦁ Scenario 1: The timing belt snaps because it was not replaced at the manufacturer’s recommended interval.
Result: Claim denied due to customer neglect.
⦁ Scenario 2: The engine overheats because of a leaking radiator that was not repaired.
Result: Claim denied because the fault originated from a non-covered part (the radiator).
⦁ Scenario 3: A customer installs aftermarket suspension components, which subsequently fail.
Result: Claim denied due to non-standard modifications.
⦁ Scenario 4: The car battery dies due to age.
Result: Claim denied as batteries are consumable items not covered under the warranty.
D.5. Important Notes
⦁ Customers are responsible for understanding these exclusions and ensuring they maintain their vehicles in line with manufacturer guidelines.
⦁ Specto Motors reserves the right to inspect the vehicle, service records, or parts to determine claim eligibility.
⦁ This section forms part of the warranty agreement. Claims falling under the exclusions outlined above will be denied.
Section E
This section provides a detailed step-by-step guide on how customers can submit a claim under their Specto Motors Warranty. Strict adherence to these procedures is required to ensure claims are processed efficiently. Failure to comply with the terms outlined in this section may result in the claim being denied.
E.1. Reporting an Issue
Customers must report any faults or breakdowns to Specto Motors within 48 hours of identification to prevent further damage.
How to Report
To initiate a claim, contact Specto Motors Warranty Support using the details below:
Phone: 02081465005
Email: info@specto.motors.com
Information Required at the Time of Reporting:
The following details must be provided when reporting a fault:
⦁ Warranty Reference Number (provided at the time of purchase).
⦁ Vehicle Details: Registration number, make, and model.
⦁ Detailed Fault Description:
⦁ Description of the issue (e.g., symptoms, noises, warning lights).
⦁ Date and time when the fault was identified.
⦁ Supporting Evidence (if applicable):
⦁ Photos or videos of the affected area.
E.2. Diagnosis by a VAT-Registered Mechanic
If travel to Specto Motors is not feasible, customers must take their vehicle to a VAT-registered mechanic or repair centre of their choice.
Customer Obligation
⦁ Obtain a diagnostic report from the mechanic that includes:
⦁ A detailed description of the fault and affected components.
⦁ An itemised estimate for repair costs, including parts and labour.
⦁ The VAT registration number and contact details of the repair centre.
⦁ Submit the Report for Pre-Approval:
⦁ Diagnostic costs will only be reimbursed if the claim is approved.
⦁ Customers are responsible for any diagnostic costs if the repair is deemed non-claimable under the warranty.
E.3. Pre-Approval for Repairs
Repairs must be pre-approved by Specto Motors before any work begins.
Approval Process
⦁ Specto Motors will review the diagnostic report and repair estimate.
⦁ A decision will be communicated to the customer within 2 business days.
⦁ If approved, Specto Motors will confirm the coverage amount and authorise the repair.
Failure to Obtain Pre-Approval:
Repairs carried out without pre-approval will result in the claim being denied.
D.4. Repairs and Invoicing
Once approval is granted, customers may proceed with repairs at the chosen VAT-registered repair centre.
Post-Repair Requirements
To receive reimbursement, customers must submit the following documents:
⦁ A Detailed Invoice from the repair centre that includes:
⦁ Itemised breakdown of parts and labour costs.
⦁ The VAT registration number and contact details of the repair centre.
⦁ Proof of Payment: A valid receipt or bank statement showing payment has been made.
D.5. Reimbursement Process
Upon receipt and verification of all required documentation, Specto Motors will reimburse the approved portion of the repair cost.
Reimbursement Terms
⦁ Financial Contribution:
⦁ Specto Motors will cover 70% of the approved repair cost.
⦁ The customer is responsible for the remaining 30%.
⦁ Repair Cost Limit:
⦁ A maximum of £1,000 per claim applies to all repairs.
⦁ Payment Timeline:
⦁ Reimbursements will be processed within 10 business days of receiving valid documentation.
D.6. Important Notes on Claims
⦁ Time-Sensitive Reporting:
⦁ Any faults not reported within 48 hours of identification will result in the claim being denied.
⦁ Continued Use of the Vehicle:
⦁ Customers must stop using the vehicle if continued operation could worsen the damage. Claims may be rejected if further damage results from continued use.
⦁ Multiple Faults:
⦁ If multiple components fail, each repair will be treated as a separate claim subject to the £1,000 repair limit.
⦁ Wear and Tear Exclusions:
⦁ Claims for wear-and-tear items or routine maintenance components (e.g., filters, fluids, brake pads) will not be approved.
⦁ Fraudulent Claims:
⦁ Any attempt to submit a false or fraudulent claim will result in immediate termination of the warranty and potential legal action.
⦁ Specto Motors’ Right to Inspect:
⦁ Specto Motors reserves the right to inspect the vehicle, the failed component, or any supporting documentation before approving a claim.
⦁ Failure to allow inspection may result in the claim being denied.
D.7. Example Claims Process Scenarios
Scenario 1: Engine Failure
⦁ Issue: The customer notices unusual knocking noises and loss of power in the engine.
⦁ Process:
⦁ Report the fault within 48 hours.
⦁ Take the vehicle to a VAT-registered mechanic for diagnosis.
⦁ Submit the diagnostic report and estimate to Specto Motors for approval.
⦁ Upon approval, proceed with repairs.
⦁ Submit the invoice and proof of payment to Specto Motors for reimbursement.
Scenario 2: Unauthorised Repair
⦁ Issue: The customer proceeds with repairs without obtaining pre-approval.
⦁ Result: Claim is denied due to failure to follow the pre-approval process.
Scenario 3: Diagnostic Costs
⦁ Issue: A fault is diagnosed but determined to be caused by wear and tear.
⦁ Result: Claim is denied, and the customer is responsible for diagnostic costs.
D.8. Customer Checklist for Claims
To ensure a smooth claims process, customers must:
⦁ Report faults within 48 hours.
⦁ Use a VAT-registered mechanic and obtain a detailed diagnostic report.
⦁ Obtain pre-approval before proceeding with repairs.
⦁ Submit valid invoices and proof of payment promptly.
Section F
This section outlines the actions and requirements that customers must fulfil to maintain the validity of their Specto Motors Warranty. Failure to comply with these responsibilities may result in claims being denied or the warranty being invalidated.
F.1. Regular Maintenance
Customers are required to ensure that their vehicle is maintained in accordance with the manufacturer’s recommended servicing schedule.
Maintenance Obligations:
⦁ Scheduled Servicing:
⦁ Service the vehicle as per the intervals specified in the owner’s manual.
⦁ Use a VAT-registered garage or mechanic for all servicing and repairs.
⦁ Fluid Levels and Filters:
⦁ Regularly check and maintain proper levels of oil, coolant, brake fluid, and transmission fluid.
⦁ Replace filters (e.g., air filter, fuel filter) as required by the manufacturer.
⦁ Proof of Maintenance:
⦁ Keep all invoices, service records, and receipts as proof of maintenance.
⦁ These records must clearly show the VAT registration details of the garage and the work performed.
F.2. Reporting Faults Promptly
Any faults or unusual symptoms must be reported to Specto Motors within 48 hours of identification.
Why Prompt Reporting is Essential:
⦁ Prevents further damage to covered components.
⦁ Ensures claims are processed efficiently.
⦁ Avoids invalidation of the warranty due to neglect.
F.3. Proper Use of the Vehicle
The vehicle must be used in accordance with its intended purpose and operational limits.
Prohibited Uses:
⦁ Overloading:
⦁ Do not exceed the manufacturer’s weight or towing capacity limits.
⦁ Unauthorised Modifications:
⦁ Do not install aftermarket or performance-enhancing parts that deviate from the vehicle’s standard specifications.
⦁ Competitive Events:
⦁ The warranty is void if the vehicle is used for racing, off-road driving, or any competitive event.
D.4. Authorised Repairs Only
All repairs and servicing related to a warranty claim must be carried out by a VAT-registered garage or mechanic.
Requirements for Repairs:
⦁ Pre-approval must be obtained for all repairs.
⦁ Repairs conducted without approval, or by non-qualified garages, will invalidate the warranty for the affected component.
D.5. Warranty Extensions and Upgrades
Customers are responsible for ensuring that any warranty extensions or upgrades are requested before the expiry of their current warranty period.
Key Conditions:
⦁ Customers may extend their warranty for 3, 6, or 12 months by contacting Specto Motors.
⦁ Extensions or upgrades requested after the warranty expires will not be accepted.
F.6. Validity of Warranty Terms
The warranty terms remain valid only if the customer fulfils all obligations listed in this document.
Scenarios Leading to Warranty Invalidity:
⦁ Failure to adhere to servicing requirements or provide proof of maintenance.
⦁ Continued use of the vehicle after a fault has been identified, leading to further damage.
⦁ Modifications or aftermarket installations that compromise vehicle integrity.
⦁ Misrepresentation of vehicle condition at the time of sale.
F.7. Important Notes for Customers
⦁ Keep Records:
⦁ Maintain an organized record of all servicing and repair invoices.
⦁ Lack of documentation will result in claims being denied.
⦁ Know Your Warranty:
⦁ Familiarize yourself with the coverage, limits, and exclusions outlined in this document.
⦁ Contact Specto Motors for Guidance:
⦁ If you are unsure about servicing requirements or pre-approval processes, contact us directly for clarification.
Section G
This section defines the circumstances under which a customer may cancel their warranty and the associated refund conditions. Strict adherence to these terms is required to ensure fairness and transparency.
G.1. Cooling-Off Period
Customer Right to Cancel
Customers may cancel their warranty within 14 days of the warranty start date, provided the following conditions are met:
⦁ No Claims Made: No claims have been initiated or approved under the warranty during this period.
⦁ Written Notification: Customers must notify Specto Motors in writing (via email) of their intention to cancel.
Refund Terms During Cooling-Off Period
⦁ Bronze Package: No refund applies as this package is complimentary.
⦁ Silver or Gold Packages:
⦁ A full refund will be provided if no claims have been made.
⦁ If a claim has been made, no refund will be issued.
G.2. Cancellation After the Cooling-Off Period
Refund Terms After Cooling-Off Period
Refunds for cancellations after the cooling-off period will be calculated on a pro-rata basis:
⦁ Unused Warranty Period: Refunds will be issued for the unused portion of the warranty, minus an administrative fee of £50.
⦁ Claims Deductions: Any refund will be reduced by the cost of claims paid or authorised during the warranty period.
G.3. How to Cancel Your Warranty
Steps to Request Cancellation
⦁ Submit a written cancellation request via email to ⦁ info@spectomotors.com.
⦁ Include the following details:
⦁ Full name and contact information.
⦁ Warranty reference number.
⦁ Reason for cancellation.
G.4. Refund Processing
⦁ Refunds will be processed within 10 business days of receiving a valid cancellation request.
⦁ All refunds will be issued to the original payment method used at the time of purchase.
G.5. Non-Refundable Situations
Scenarios Where Refunds Are Not Granted
⦁ If a claim has been approved or paid during the warranty period.
⦁ If the customer fails to follow the cancellation process outlined in this section.
⦁ For unused warranty periods following warranty invalidation due to customer non-compliance (e.g., failure to maintain the vehicle as per manufacturer recommendations).
⦁ If the cancellation request is submitted after the warranty has expired.
G.6. Important Notes
⦁ Transferability:
⦁ Specto Motors warranties are not transferable to another vehicle or owner.
⦁ In cases where the vehicle is sold, the warranty will automatically terminate unless explicitly extended by Specto Motors for the new owner (subject to approval).
⦁ Customer Responsibility:
⦁ Customers are responsible for ensuring their cancellation request is submitted within the appropriate time frame.
⦁ Failure to provide all required documentation may result in delays or denial of cancellation.
⦁ Exceptional Circumstances Policy:
⦁ Specto Motors reserves the right to consider exceptional cases on an individual basis but is not obligated to approve cancellation requests outside the outlined conditions.
Section H
This section outlines the legal framework and general terms governing the Specto Motors Warranty. These conditions ensure clarity, protect Specto Motors' interests, and establish fair terms for all parties involved.
H.1. Governing Law and Jurisdiction
This warranty agreement is governed by the laws of England and Wales. Any disputes arising from or related to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
H.2. Liability Limitations
⦁ Specto Motors’ Liability:
Specto Motors’ total liability under this warranty is strictly limited to the following:
⦁ Repair Cost Limits: A maximum of £1,000 per approved claim, inclusive of VAT, as outlined in [Section C].
⦁ Financial Contribution: Covering up to 70% of approved repair costs, as per [Section C].
Specto Motors is not liable for:
⦁ Any indirect, consequential, or incidental damages, including loss of vehicle use, loss of income, or inconvenience caused by a vehicle fault or repair delays.
⦁ Any damage caused by the customer’s failure to follow servicing or maintenance requirements, as outlined in [Section F].
⦁ Customer’s Liability:
The customer is responsible for:
⦁ Ensuring compliance with all terms outlined in this agreement.
⦁ Covering 30% of repair costs for approved claims, as well as any excess repair costs beyond the £1,000 claim limit.
H.3. Warranty Validity and Termination
⦁ Validity Conditions:
This warranty remains valid only if:
⦁ The customer adheres to all servicing and maintenance obligations.
⦁ Repairs are carried out at a VAT-registered repair centre with pre-approval from Specto Motors.
⦁ Termination of Warranty:
Specto Motors reserves the right to terminate this warranty immediately if:
⦁ The customer submits a fraudulent claim or provides false information.
⦁ The vehicle is modified in a way that voids the warranty (e.g., aftermarket performance modifications).
⦁ The customer fails to comply with the terms outlined in [Section F].
No refunds will be provided for unused warranty periods following termination due to customer non-compliance.
H.4. Transferability of Warranty
⦁ Non-Transferable:
This warranty is strictly non-transferable to another vehicle or owner.
2. Vehicle Sale:
⦁ The warranty will automatically terminate upon the sale of the vehicle unless the new -owner is approved for warranty transfer by Specto Motors.
⦁ A transfer fee of £50 may apply, subject to Specto Motors’ discretion.
H.5. Specto Motors’ Right to Inspection
Specto Motors reserves the right to inspect:
⦁ The vehicle and failed components before approving any claim.
⦁ Service and repair records to verify compliance with maintenance obligations.
Failure to allow such inspections may result in the denial of claims or termination of the warranty.
H.6. Data Protection and Privacy
Specto Motors complies with all applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
⦁ Data Collection:
Customer information, including contact details, vehicle information, and servicing records, is collected solely for the purpose of administering the warranty.
⦁ Data Sharing:
Customer information may be shared with:
⦁ VAT-registered repair centres for the purpose of claims processing.
⦁ Legal authorities if required by law.
Specto Motors will not sell or share customer data for marketing purposes without explicit consent.
H.7. Force Majeure
Specto Motors shall not be held liable for any failure or delay in performing its obligations under this warranty due to events beyond its reasonable control, including but not limited to:
⦁ Natural disasters (e.g., floods, earthquakes).
⦁ Government actions or regulations.
⦁ Strikes, labour disputes, or supply chain disruptions.
H.8. Amendments to Terms and Conditions
Specto Motors reserves the right to amend these terms and conditions at any time.
⦁ Any amendments will be communicated to customers in writing and will take effect immediately unless otherwise stated.
⦁ Amendments will not apply to warranties purchased before the amendment date unless required by law.
H.9. Entire Agreement
This document constitutes the entire agreement between Specto Motors and the customer regarding the warranty.
⦁ It supersedes any prior agreements, representations, or understandings, whether written or oral.
⦁ No verbal or written amendments to these terms will be valid unless issued directly by Specto Motors.
H.10 Severability Clause
If any provision of this agreement is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
H.11 Dispute Resolution
Specto Motors is committed to resolving disputes fairly and efficiently.
⦁ Complaint Procedure:
⦁ Customers must submit complaints in writing to info@spectomotors.com
⦁ Specto Motors will acknowledge receipt within 5 business days and provide a resolution or update within 14 business days.
⦁ Mediation and Arbitration:
⦁ If a dispute cannot be resolved amicably, either party may refer the matter to an independent mediation or arbitration service.
⦁ Legal Recourse:
⦁ If mediation fails, disputes may be escalated to the courts, subject to the jurisdiction outlined in Section I.
Section I
This section provides a concise overview of the most important terms and conditions of the Specto Motors Warranty. Customers are strongly advised to review the full document for detailed information.
I.1. What Your Warranty Covers
⦁ The Specto Motors Warranty protects against sudden and unforeseen mechanical or electrical failures of specific components, as detailed in Section D.
⦁ Coverage varies by package (Bronze, Silver, Gold) and includes options for 3, 6, or 12 months.
Covered Components by Package:
⦁ Bronze: Engine and gearbox.
⦁ Silver: Engine, gearbox, drivetrain, and limited suspension.
⦁ Gold: Engine, gearbox, drivetrain, suspension, braking, and selected electrical components.
I.2. What Your Warranty Does Not Cover
⦁ Wear and Tear: Routine maintenance items like tires, filters, and brake pads are excluded.
⦁ Neglect or Misuse: Claims are denied if damage results from neglect, improper use, or failure to maintain the vehicle.
⦁ Unauthorised Repairs: Repairs without pre-approval or by non-VAT-registered garages will not be reimbursed.
⦁ Specific Exclusions: Full details are provided in [Section D].
I.3. Key Customer Responsibilities
To keep your warranty valid, you must:
⦁ Service your vehicle as per the manufacturer’s recommendations.
⦁ Report faults to Specto Motors within 48 hours of identification.
⦁ Obtain pre-approval for all repairs from Specto Motors.
⦁ Use a VAT-registered garage for repairs and submit all required documentation for claims processing.
Failure to meet these responsibilities may result in claims being denied or the warranty being invalidated.
I.4. Financial Terms
⦁ Repair Cost Limit: A maximum of £1,000 per claim applies to all warranty packages.
Specto Motors Contribution: Covers 70% of approved repair costs. Customers are responsible for the remaining 30%.
⦁ Non-Refundable Situations: Claims already paid or unauthorised repairs are non-refundable.
I.5. Cooling-Off and Cancellation
⦁ Cooling-Off Period:
⦁ Customers may cancel within 14 days of the start date if no claims have been made.
⦁ Refunds for Silver or Gold packages are provided in full during this period.
⦁ Cancellations After 14 Days:
⦁ Refunds are issued on a pro-rata basis, less a £50 administrative fee, and only in exceptional cases (e.g., vehicle sale).
⦁ Claims already paid or authorised are deducted from any refund.
I.6 Claims Process
⦁ Customers must report faults promptly and submit a diagnostic report from a VAT-registered mechanic for pre-approval.
⦁ Repairs conducted without pre-approval will result in claim denial.
⦁ Specto Motors will reimburse the approved portion of repair costs within 10 business days of receiving valid documentation.
I.7 Legal Considerations
⦁ Governing Law: All warranties are subject to the laws of England and Wales.
⦁ Liability Limitations: Specto Motors is not responsible for indirect losses, such as vehicle downtime or lost income.
⦁ Dispute Resolution: Customers may escalate disputes to independent mediation if complaints cannot be resolved amicably.
I.8 Contact Information
For any questions, claims, or cancellations, please contact:
Phone: 02081465005
Email: info@spectomotors.com
Address: First Central 200, 2nd Floor, 6 Lakeside Drive. NW10 7FQ. London
I.9 A Final Note to Customers
The Specto Motors Warranty is designed to give you peace of mind and protect you from unforeseen mechanical issues. However, it is your responsibility to maintain your vehicle, follow the terms outlined in this document, and address faults promptly to ensure seamless coverage.
Specto Motors reserves the right to amend these terms and conditions as necessary to comply with legal requirements or improve service delivery.